FAQ – FREQUENTLY ASKED QUESTIONS
Use our FAQ to find response to all your doubts
We are open daily from 06:30 am to 11:30 pm. Please contact us to request 24/7 access
There are two possibilities :
– Online, indicating in the reservation form the required information (arrival date, rental duration which is minimum one day, the number of lockers/miniboxes). Payment by credit card is then made.
– Directly at the depot, by credit card or coins of 0.50€, 1.00€ or 2.00€.
-Minimum rate 4.00€ for 4 trolleys;
-7.00€ up to 4 hours;
-12.00€ up to 6 hours;
-15.00€ from 7h to 24h;
-15.00€ for each day after the first;
-Single rate of 7.50€ for one day (from 8am to 11pm)
-4€ for each subsequent day
No, if you rent a locker you pay only the first 2 hours right away, you pay the difference when you pick up.
No, if you rent a minibox you pay immediately the first day(7.50€), you pay the difference at the time of pickup.
It is possible to pick up your luggage from 6:30 am the following day.
Certainly, the place is under video surveillance and your luggage is insured.
Impossible! The locker/minibox is opened only by entering a code that is exclusively in your possession.
You can reopen the locker without any problems and without paying anything within 15 minutes after paying for the first 2 hours.
After the first 15 minutes you can reopen it only by paying the balance for the time used (equal to zero if within the first 2 hours).
If you then want to use the locker again, you will have to make another reservation.
The minibox can be reopened without any problems at any time.
NOT NEEDED. The System is easy, logical and intuitive. There are instructions in 5 languages.
In any case, in case of need you can call or send a text message via Whatsapp to the Manager who will answer you in Italian, English or Spanish.
Find our contacts here.
You can call or text via Whatsapp to the Manager and you will get real-time assistance.
You can leave your luggage/personal belongings inside the lockers/miniboxes up to a maximum of 31 days.
After this period they are considered abandoned and the owner is authorized to dispose of the contents, unless otherwise agreed upon directly with the manager by writing to firstname.lastname@example.org (no later than the 31st day).
Please feel free to text use any kind of question via our Request Information form